Returns

Report shipping damage, missing merchandise, a quantity discrepancy, or an incorrect shipment in writing to info@pegguard.com within 2 days of delivery.

Unused products in original condition may be returned within 14 days of delivery. Email info@pegguard.com and wait for written authorization before you ship anything back.

• Returns carry a 15% restocking fee. Defective products, shipping damage, and fulfillment errors are not charged that fee.
• You pay return shipping unless the return is our error.
• After 14 days, or if the products are not unused and in original condition, PegGuard does not accept a return for buyer’s remorse, an order placed by mistake, extra quantity, or a change in what you need.

Warranty

Locks, keys, and key packs are warranted against manufacturing defects for 12 months from delivery. If a defect is verified, PegGuard will repair or replace the product, or refund the amount paid for it. The warranty is in the Terms and Conditions.

A stop lock is a physical control on a peg hook. It is not a promise that merchandise will not be taken.